About Us
Use of the Website
- Eligibility:
By using this website, you confirm that you are at least 18 years old or have parental/guardian consent to use our services.
- Prohibited Uses:
You agree not to:
- Use the website for unlawful purposes.
- Disrupt or damage the website or its content.
- Attempt to gain unauthorized access to the website.
- Account Responsibility:
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
Products and Pricing
- Product Availability:
All products are subject to availability. We reserve the right to discontinue items at any time without prior notice.
- Pricing:
- Prices are listed in GBP (£) and include VAT unless stated otherwise.
- We reserve the right to change prices without notice. However, prices for confirmed orders will not be affected.
- Product Descriptions:
We make every effort to display product information accurately. However, colours and details may vary slightly due to screen differences or updates.
Orders and Payment
- Order Acceptance:
- Your order constitutes an offer to purchase. All orders are subject to acceptance and availability.
- You will receive an email confirmation once your order is accepted.
- Payment:
- We accept Visa, Mastercard, and Paypal
- Payment must be completed before the order is dispatched.
- Order Cancellation:
- Customers in the UK have the right to cancel an order under the Consumer Contracts Regulations. See Section 6 for more details.
Delivery and Shipping
- Delivery Times:
- Estimated delivery times are provided at checkout. Delays due to unforeseen circumstances may occur.
- Shipping Fees:
- Delivery charges are calculated at checkout based on location and shipping method.
- Missed Deliveries:
- It is your responsibility to provide accurate delivery information. If a delivery is missed due to incorrect details, additional fees may apply.
Returns and Refunds
- Return Policy:
- You have 14 days from the date of receipt to return items under the UK Consumer Contracts Regulations.
- Items must be unused, in their original packaging, and with tags attached.
- Refunds:
- Refunds will be processed within 14 days of receiving the returned items.
- Original delivery fees are non-refundable.
- Exclusions:
- Personalised or custom-made items are non-refundable unless defective.
Intellectual Property
- All content on the website, including text, images, and logos, is the property of THE RAINSTØRM or its licensors.
- You may not reproduce, distribute, or modify any content without prior written consent.
Limitation of Liability
- Website Use:
We are not liable for any damages resulting from the use of, or inability to use, our website.
- Product Liability:
Our liability for any defective products is limited to the value of the product.
- Force Majeure:
We are not responsible for delays or failure to deliver due to circumstances beyond our control, including natural disasters or strikes.
Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to Terms
We reserve the right to update these Terms at any time.